|
About the Author |
vii |
|
|
Preface |
ix |
|
|
Acknowledgments |
xiii |
|
1 |
Chain Reaction: Quality, Productivity, Lower Costs, Capture the Market |
1 |
|
2 |
Principles for Transformation of Western Management |
18 |
|
3 |
Diseases and Obstacles |
97 |
|
4 |
When? How Long? |
149 |
|
5 |
Questions to Help Managers |
156 |
|
6 |
Quality and the Consumer |
167 |
|
7 |
Quality and Production in Service Organizations |
183 |
|
8 |
Some New Principles of Training and Leadership |
248 |
|
9 |
Operational Definitions, Conformance, Performance |
276 |
|
10 |
Standards and Regulations |
297 |
|
11 |
Common Causes and Special Causes of Improvement. Stable System. |
309 |
|
12 |
More Examples of Improvement Downstream |
371 |
|
13 |
Some Disappointments in Great Ideas |
388 |
|
14 |
Two Reports to Management |
397 |
|
15 |
Plan for a Minimum Average Total Cost for Test of Incoming Materials and Final Product |
407 |
|
16 |
Organization for Improvement of Quality and Productivity |
465 |
|
17 |
Some Illustrations for Improvement of Living |
475 |
|
18 |
Appendix: Transformation in Japan |
486 |
|
|
Index |
493 |
|